FAQ's   

iMail

IMAIL INSTRUCTIONS

In this document you will find instructions for:
• Checking Mail
• Web Interface
• E-mail Client
• Web Mail Options
• E-mail Administration via Web Mail
• User Administration
• Alias Administration
• Autodiscover Setup for Outlook 2007/2010

Checking Mail

A users mailbox can be accessed in two different ways -- via the Web Mail interface, or a standard e-mail client. Web Mail is an option for checking mail form a remote location away from the main computer (vacation, home, etc.) Web Mail is in no way a replacement for the users standard e-mail client (Outlook, Outlook Express, etc.) MapleData is not responsible for mail stored on the server.

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Web Mail:

If the user's domain is example.com, they can go to http://mail.example.com in any web browser that supports JavaScript/DHTML. If for some reason this doesn't work, they can go to http://mail.mapledata.net.

Then, the user just needs to enter their e-mail address (Ex. joe@example.com) and their password. The interface is very similar to Microsoft Outlook.

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E-mail Client:

Outgoing (SMTP) mail server: This is dependent on the ISP that the user is connecting to, and needs to be set to the outgoing mail server of the customer's ISP. For MapleNet, this is smtp.maplenet.net or can be set to mail.example.com. If mail.example.com is used, you will need to modify properties under the server tab in the account properties. Check "my server requires authentication", and in the settings of this option, check "use same settings as my incoming mail server".

Incoming (POP, IMAP) mail server: This should be mail.example.com (if the customer's domain is 'example.com'). If that does not work, mail.mapledata.net can also be used.

Username: The customer's username (used to authenticate to the mail server) is their full e-mail address. (Ex. Joe@example.com). Some e-mail clients do not handle the @ in the e-mail address well. If this is the case (as in Netscape 4.x), use a % instead.

Password: This is whatever has been assigned as the users password.

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Web Mail Options

E-mail Administration via Web Mail
If a user has been set up as the administrator for a domain, they have three extra administrative options available in the "Options and Styles…" menu.

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User Administration
To Add a user, select the "User Administration" option in the "Options and Styles…" menu. Then click the "Add" button. In the window that appears, the three required fields are: UserID, Password and Confirm Password.

The UserID is the portion of the e-mail address that precedes the @ symbol. For example, if your domain is example.com, and you want to create an e-mail address named Joe@example.com, then simply enter "Joe" (without the quotes) in the UserID field. UserIDs can be from 3 to 30 characters long and may only consist of alphanumeric, dashes ( - ), underlines ( _ ), and periods.

The value entered in the Password field determines what password will need to be used to access the e-mail account that is being created. Passwords may be from 4 to 30 characters long and cannot contain spaces.

The value entered in the Confirm Password field is matched against the value in the Password field to verify that the password was not accidentally mistyped. This value must be the same as the value in the Password field.

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Alias Administration
What are aliases? An alias is an e-mail address that acts as a pointer to one or more other e-mail accounts. For example, Joe@example.com wants to use the e-mail address alias@example.com on his website, but doesn't want to have to check two different e-mail accounts. To accomplish this, an alias called alias@example.com could be set up to "point" to Joe@example.com (so all e-mail addressed to alias@example.com would arrive in Joe@example.com's mailbox). Or, we might want to use an e-mail address called sales@example.com and have the e-mail for that address delivered to more than one person. In this instance, we could create the alias sales@example.com and make it point to both Joe@example.com and john@example.com.

To Add an alias, select the "Alias Administration option in the "Options and Styles…" menu. Then click the "Add" button. The AliasID in the screen that appears is similar to the UserID when adding an e-mail account. Whatever value it contains will be prepended to "@" followed by your domain name.

When selecting an Alias Type, choose Standard if the alias is going to point to 4 or fewer e-mail accounts, and choose Group if the alias is going to point to more than 4 e-mail accounts.

If you have chosen a Standard Alias Type, you do not need to enter anything in the Group File field. If you chose a Group Alias Type, however, you need to enter a name for the file that will contain the e-mail addresses that the alias is pointing to. It is suggested that you make the Group File the same as the AliasID.

Finally, in the Destination field, enter the e-mail addresses where the e-mail for the alias should be forwarded. Enter one e-mail address per line.

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Autodiscover for Outlook 2007/2010

To setup Imail or Imail Hosted Collaboration account using Autodiscover:

1. Make sure your email domain has the appropriate SRV record configured for Autodiscover. Contact MapleData Support (support@mapledata.net) if you have questions regarding the SRV record.
   
2. Open Outlook.
   
3. Add a new email account:

• For Outlook 2007: On the Tools menu, click Account Settings. Click New. Click Microsoft Exchange, POP3, IMAP, or HTTP, and then click Next.
  
• For Outlook 2010: On the File menu, click Info, then click the Add Account button.
  

4. In the Add New Account window, enter the following information (see screenshot as well):

• Your Name: Enter your name, as you would like it to be displayed within Outlook.
  
• E-Mail Address: Enter your full email address, using all lowercase letters.
  
• Enter your email password in the Password and Retype Password fields, and then click the Next button.
  Example Screenshot
  
  
  
  

5. You may see a pop-up windows, asking if you want to “Allow this website to configure your server settings.” If so, select the check box for Don’t ask me about this website again, and then click the Allow button.
   Example Screenshot
   
   
   
   
6. When prompted, enter your username and password. Your username is your entire email address, using all lowercase letters. Select the check box for Save this password in your password list, and then click the OK button.
   
7. You should receive a message that states “Your POP3 e-mail account is successfully configured.”
   
8. Click the Finish button.
   
9. Outlook is now configured for POP3 access to your Imail or Imail Hosted Collaboration account. Congratulations!
   

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